7-10 of experience in software implementations, software development.
Experienced in managing teams of 5 or more and manage remote/external consultants.
A minimum of 3 full implementation life cycles for CRM, ERP applications.
Hands – On experience in product configuration and technical analysis.
Experienced in translating business processes into process flows.
Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint).
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
Possess excellent organizational skills with the ability to manage multiple responsibilities efficiently and effectively and prioritize workload while maintaining meticulous attention to detail.
Knowledge of project management techniques and tools.
Knowledge of Integrating NetSuite with other applications.
Roles & Responsibilities
Architect, implement and deploy CRM/ERP/iPaaS solutions, accommodate unique industry, business and management processes, regulatory requirements and other business requirements.
Build, develop and test detailed functional designs for business solution components and prototypes.
Drive test planning, execution, and optimization support.
Supervise, mentor, and develop junior consultants and business analysts on application and implementation methodology.
Manage all aspects of the configuration process for the customer from configuration through to acceptance and sign-off.
Build, develop and test detailed scripted customized solutions and prototypes.
Troubleshoot issues that arise during configuration sessions.
Competencies
SKILLS
Project planning and execution.
Stakeholder management.
Team leadership and mentoring.
Business process analysis.
Solution design and documentation.
Risk identification and mitigation.
Problem-solving and troubleshooting.
Good communication and presentation skills.
Time management and prioritization.
KNOWLEDGE
Project management methodologies and tools.
CRM, ERP, and iPaaS implementation life cycles.
Software configuration and customization concepts.
Business process mapping and workflow design.
System integration concepts (including NetSuite).
Testing strategies and quality assurance processes.
Industry and regulatory compliance requirements.
SELF IMAGE
Confident decision-maker.
Accountable delivery owner.
Committed to client satisfaction.
TRAITS
Team management
Stakeholder focus
Client-centric mindset
Conflict resolution
MOTIVES
Commitment to successful project delivery.
Continuous learning and professional growth.
Focus on win–win outcomes for clients and organization.
