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IT Support Engineer

Job Category: Technical
Job Type: Full Time
Job Location: Gurugram

Job Description:

Education: Graduate/Diploma/Certificate Course in Computer Science/IT
Experience: 2 to 3 Years


  1. Laptop troubleshooting.
  2. Network Management
  3. Identifying hardware and software solutions
  4. Hands-on experience with Windows OS environments.
  5. Installation, Configuration of MS-office, Windows OS, antivirus, and other applications
  6. Knowledge of Office 365 & One Drive & Share Point
  7. Basic knowledge of Switch, Router, and Firewall functionalities.
  8. Monitoring, configuration, and troubleshooting of LAN/ WAN, Routers, and Switches.
  9. Monitoring and administration of Laptop, outlook, printer
  10. Knowledge of network security practices
  11. MS Outlook O365 support/troubleshooting and other Application software.
  12. Knowledge of BitLocker Encryption
  13. Managing Backup Data.
  14. Maintaining IT Inventory Records/ Assets Management System
  15. Network level issues
  16. Troubleshooting technical issues through remote
  17. Diagnosing and repairing faults – RAM, HDD, SDD, etc.
  18. Replacing or repairing the necessary parts.
  19. Vendor Co-ordination
  20. Prior experience in desktop support, or a similar role
  21. Following up with associates to ensure the problem is resolved.
  22. Can handle site single-handedly.
  23. Excellent problem-solving and multitasking skills.
  24. Good verbal & written communication skills

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